Colitu Bot
Answers questions about setup, connecting, subscriptions and your account in seconds. If it can't solve it, it hands the whole conversation to our support team.
Support request
Open a request for payments, refunds, your account or persistent connection issues. The whole conversation is kept in your dashboard and replies also reach your inbox.
Live support
Can't sign in? Leave your e-mail and our team will get back to you here and by e-mail.
- Solving connection problemsStep-by-step fixes when you cannot connect, the connection drops or sites do not load.
- E-mail verificationActivate your account with the 6-digit code, and what to do if the code does not arrive.
- Device managementSee, rename and remove your connected devices, how each device gets its own connection credentials, how the device limit works and what happens to your devices when a plan or trial ends.
- Using Colitu on WindowsInstall Colitu on Windows 10 and 11, connect, and understand system proxy versus TUN mode.
- Using Colitu on AndroidInstall Colitu on Android, grant VPN permission and stop battery saving from killing the connection.
- Frequently asked questionsThe most common questions about the free plan, devices, subscriptions, speed and privacy.
SecondsColitu Bot response time
A few hoursAverage first reply from support
3 languagesTürkçe, English, Русский
Server status Live health of every location
Contact us by email
Write to the address that fits your topic; every one reaches our support team and is read the same day.
- Supportsupport@colitu.comAccount, connection, payment and refund questions.
- General, press and partnershipsinfo@colitu.comPress questions, partnership offers and everything else.
- Privacy and data requestsprivacy@colitu.comRequests to access, correct or delete your personal data.
- Report a vulnerabilitysecurity@colitu.comReport vulnerabilities in our apps or infrastructure here before sharing them publicly; we reply within 3 working days. Disclosure policy
- Abuse reportsabuse@colitu.comSpam, attacks or copyright notices coming from Colitu servers.
Colitu staff will never ask for your password, verification code or card details. Don't share them on any channel.