Terms of Service

#1. Parties and acceptance

These Terms of Service govern the relationship between Colitu ("Colitu", "we"), which operates the Colitu VPN service (the "Service"), and the person using it ("you"). By creating an account, installing the apps or using the Service you accept these terms together with the User Agreement, the Privacy Policy and the Acceptable Use Policy.

#2. The Service

Colitu is a virtual private network (VPN) service that sends your internet traffic through an encrypted tunnel to Colitu servers. It comes with Windows, Android and iOS apps, a web account portal, support channels and a help centre. Server locations, protocols and service availability (e.g. AI and streaming platforms) may change over time; the availability of third-party services is not guaranteed.

#3. Account

• A valid e-mail address is required and verification may be requested.
• You are responsible for accurate account details and for keeping your password secret.
• An account belongs to one person. You may not sell, transfer or rent your account.
• You may not use the Service if you are under 16.

#4. Free plan

Registered accounts may use the free plan: 10 GB of traffic a month on 1 device. The allowance renews at the start of each calendar month (UTC); unused traffic does not carry over. When the allowance is used up, access pauses until the end of the month or continues with a purchased plan. The free plan is not given to several accounts of the same person, the same mailbox (including alternative spellings), the same device or the same network. Attempts to abuse it may end the free plan and restrict the account. We may change or withdraw the free plan with prior notice. 24-hour trials granted earlier stay valid until they end.

#5. Subscription and payment

• Plans are priced by duration (1–24 months) and number of devices. Current prices, discounts and payment method fees are shown before payment.
• Payments are taken through a third-party payment provider. Access starts once the payment is confirmed.
• Auto-renewal only applies to payment methods you explicitly choose and can be turned off at any time; access continues until the end of the paid period.
• You can add devices during a plan; you only pay the difference for the remaining time.
• We may change prices for future periods. The price of a period already paid does not change.

#6. Device slots

No more devices than your plan allows can be connected to your account at the same time. You can manage your devices on your account page. Attempts to exceed the device limit are recorded.

#7. Refunds

We consider refund requests where we could not provide the Service because of a technical fault on our side or where applicable consumer law requires it. Requests must be sent through support within 14 days of payment. Accounts terminated for breaching the terms are not refunded. This section does not limit mandatory rights you have under applicable law.

#8. Acceptable use

You may not use the Service for unlawful purposes or in a way that harms others. Detailed rules are in the Acceptable Use Policy. If the rules are broken we may suspend access or close the account.

#9. Availability

We make reasonable efforts to provide the Service continuously; interruptions may nevertheless occur because of maintenance, network restrictions, third-party infrastructure failures or force majeure. We announce planned maintenance in advance where possible.

#10. Intellectual property

The Colitu name, logo, apps, website and content belong to Colitu or its licensors. You are granted the right to use the apps for personal, non-commercial purposes; reverse engineering, copying and redistribution are prohibited.

#11. Limitation of liability

The Service is provided "as is". To the extent permitted by applicable law we are not liable for indirect damages, lost profits, data loss or the unavailability of third-party services. Our total liability is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim. This limitation does not apply to intent or gross negligence or where the law does not allow it.

#12. Termination

You can close your account at any time. We may suspend access or close your account for serious or repeated breaches of these terms, abuse, or where the law requires it.

#13. Changes

We may update these terms. We announce significant changes on the website or by e-mail at least 14 days before they take effect. Continuing to use the Service after a change means you accept the updated terms.

#14. Governing law and contact

These terms are interpreted under the law applicable to Colitu; mandatory rights granted to you as a consumer by your country of residence remain unaffected. Questions: support@colitu.com