User Agreement

#1. Subject

This User Agreement sets the rules for using the Colitu apps (Windows, Android, iOS), the web account portal and the support channels. It applies together with the Terms of Service; where they conflict, the Terms of Service prevail.

#2. App licence

Colitu grants you a non-exclusive, non-transferable and revocable licence to use the apps on your own devices for personal, non-commercial purposes. Download the apps only from colitu.com or official app stores. The security of modified copies or copies from third-party sources is not guaranteed.

#3. Your obligations

You agree to:

• keep your sign-in details and verification codes secret,
• not share your account or try to exceed the device limit,
• use the Service in line with applicable law and the Acceptable Use Policy,
• not reverse engineer or modify the apps or try to bypass security measures,
• give support accurate information and treat the team with respect.

#4. Colitu's obligations

Colitu undertakes to:

• make reasonable efforts to provide the Service with the advertised features,
• process your personal data in line with the Privacy Policy,
• fix security issues and keep the apps up to date,
• answer support requests within a reasonable time.

#5. App updates

We update the apps for security and compatibility. Some updates may be required to keep connecting to the Service. Release notes are published at docs.colitu.com.

#6. Support and automatic diagnostics

When you open a support request in the app, the device model, operating system, app version, connection state, recent errors and app logs are added automatically so we can solve your problem. This information does not include the sites you visit. Files you attach (up to 10 MB) are used for support only.

#7. Colitu Bot

Colitu Bot is an AI assistant that answers from the articles in our help centre. Its answers are informational and may be wrong; for account-specific actions (refunds, payment checks, account deletion) you are handed over to live support. Do not type passwords, verification codes or payment details into the bot.

#8. Suspension

If this agreement is breached, or in case of a security risk or suspected abuse, we may temporarily restrict access to your account. We will inform you once the situation is clear.

#9. Contact and notices

Notices are sent to the e-mail address registered on your account or inside the app. You can reach us at support@colitu.com or in the app's support section.