User Agreement

#1. Subject

This User Agreement sets the rules for using the Colitu apps (Android, Windows, Linux, iOS), the web account portal and the support channels. It applies together with the Terms of Service; where they conflict, the Terms of Service prevail.

#2. App licence

The Colitu apps for Windows, Android, iOS and Linux are free software under the GPL-3.0; you may use, study, modify and redistribute them under that licence, and nothing in this agreement limits those rights. The Colitu name and logo are not covered by that licence (see section 10 of the Terms of Service). Get the apps only from colitu.com, our official GitHub releases (github.com/colitu) or official app stores; the iOS app is currently distributed through Apple TestFlight. The security of modified copies or copies from other sources is not guaranteed.

#3. Your obligations

You agree to:

• keep your sign-in details and verification codes secret,
• not share your account or try to exceed the device limit,
• use the Service in line with applicable law and the Acceptable Use Policy,
• not reverse engineer or modify the closed-source parts of the Service (the server software and the website) or try to bypass the Service's security measures (this does not limit your rights under the GPL-3.0 for the open-source apps),
• give support accurate information and treat the team with respect.

#4. Colitu's obligations

Colitu undertakes to:

• make reasonable efforts to provide the Service with the advertised features,
• process your personal data in line with the Privacy Policy,
• fix security issues and keep the apps up to date,
• answer support requests within a reasonable time.

#5. App updates

We update the apps for security and compatibility. Some updates may be required to keep connecting to the Service. Release notes are published at docs.colitu.com.

#6. Support and automatic diagnostics

When you open a support request in the app, the device model, operating system, app version, connection state, recent errors and app logs are added automatically so we can solve your problem; addresses and secrets in the logs are masked. This information does not include the sites you visit. Files you attach (up to 10 MB) are used for support only.

#7. Colitu Bot

Colitu Bot is an AI assistant that answers from the articles in our help centre. Its answers are informational and may be wrong; for account-specific actions (refunds, payment checks, account deletion) you are handed over to live support. Your question and the last few messages of the chat are sent to our AI provider (DeepSeek), and bot conversations are kept with your IP address for 180 days. Do not type passwords, verification codes or payment details into the bot.

#8. Suspension

If this agreement is breached, or in case of a security risk or suspected abuse, we may temporarily restrict access to your account. We will inform you once the situation is clear.

#9. Contact and notices

Notices are sent to the e-mail address registered on your account or inside the app. You can reach us at support@colitu.com or in the app's support section.